Southgate/ Ft. Thomas

Ulmer's Auto Care

4.7

Based on 486 reviews

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Eric W.

15:44 03 Aug 26

Friendly, Knowledgeable Mechanics. Will definitely be recommend this business. Just make sure you call ahead, a few days, they are usually pretty busy.

Austin E.

16:12 27 Jul 26

Armando is the GOAT my 08 impala puurs again

Frank R.

20:27 20 Jul 26

They do very good work Happy 😃

Mike W.

16:28 08 Jul 26

I have to admit ulmers might be the best automotive repair experience I've ever encountered. Their experience and customer service is the best around.

Daniel A.

16:30 02 Jul 26

After taking my vehicle to several mechanics who told me there wasn't much they could do, the team at Ulmers diagnosed the problems and had my vehicle running at peak shape within 2 days. Amazing work and great service at a low price. Will be back for any future repairs. You've made me a customer for life

Wendy F.

19:26 01 Jul 26

Performed great work right away ! Prompt and at a reasonable price.

Jennifer R.

16:19 24 Jun 26

Have been taking my car here for years. The team is always super friendly, knowledgeable, and great at explaining issues. Will continue to bring my car here

Craig B.

16:13 24 Jun 26

Only place I’ll go! Ulmer’s rectified a small oil leak from my last oil change. Mistakes happen, it’s how the business handles them that shows you who they are, and these people’s souls are intact.

David R.

16:18 23 Jun 26

I have been going to these guys for auto care for several years now and have just about always been satisfied.Good experience.

leeann W.

19:45 22 Jun 26

Great service

Tom W.

16:34 20 Jun 26

Very professional staff and great mechanics!

Michelle L.

17:31 11 Jun 26

They were very nice, took care of my car needs, and offered me a loner car. I would def come back

David E.

17:27 10 Jun 26

They always give me the true story concerning the car and fix whatever needs to be done in a professional way. Service is superior. They have my full trust and highest recommendation.

CONSTANCE G.

17:31 08 Jun 26

Detailed, meticulous inspection reports (with pictures) --SO helpful & appreciated!

Stephanie G.

17:33 04 Jun 26

I had a great experience with Ulmer’s. I was able to make an appointment easily they were able to see me quickly and offered me a ride home with a very nice young girl after leaving my car. The suggestions they made were exactly what my car needed and the cost of the service was very reasonable. I will continue to use Ulmer’s to take care of my car.

jmm M.

18:26 03 Jun 26

Went in for an oil change and thorough inspection of my vehicle. They sent a detailed report along with photos of things that may need attention. They were very courteous, helpful and explained some things that I had questions about. Also have a great shuttle service - so convenient when having to get work done on your car! Wouldn't hesitate to go in for service again.

Judith M.

18:03 03 Jun 26

I already sent you a reply. Refer to it.

Mike M

16:58 03 Jun 26

Quick response - detailed inspection with photos - Service in very reasonable time frame and pleasant on site communication

James C.

16:13 10 May 26

Parking area always full - a testament to their quality service, expert mechanics, and ease of scheduling. Tire replacement next day. The added checks took care of needed maintenance.

Mark N.

16:12 07 May 26

Had great service as always people are super. Do still have a problem with oil pump gauge but good.

Connor W.

17:05 03 May 26

Will definitely be returning for service. Got an oil change and new tires. Service was fast and done right, and the shuttle is a huge plus. Brian, Armando, and Stan are awesome!

Debbie F.

18:41 30 Apr 26

It was great

Glenn B.

17:27 30 Apr 26

Once again I had an amazing experience at Ulmer's. They were fully booked but since my car was undriveable they offered to keep it on their lot in case there was an unexpected opening. There was, fortunately for me, and they corrected the elusive issue without much trouble. Then they were also able to fit in a couple other maintenance items that needed attention. Having a shop that is trustworthy is one thing that makes life a bit easier.

Mike D.

22:28 22 Apr 26

Bumper to bumper work completed successfully; and during the inspection they found faulty hoses, which they replaced just in time for winter. Very professional as usual. Glad you guys are in the neighborhood. Mike Dill

Tim A.

16:49 20 Apr 26

Another excellent experience. Good communication, friendly, repair reports with photographs are clear, happy to answer questions, didn’t work without issue and in time. Great folks. Highly recommend!

Claw D.

16:55 14 Apr 26

They have lifts that can accommodate large trucks. I won't trust my stuff with anyone else. Ulmer's all the way. Go here or waste your time and pay more. Professional customer service. Loaners. Shuttles. Fair pricing.

Betty W.

18:16 09 Apr 26

Great job

Andrea M.

23:09 08 Apr 26

The service at Ulmer’s is exceptional. They take the time to explain all facets of the repairs and keep an eye on my routine maintenance for me! The quality of service is consistent and professional. I’d recommend them to anyone!

Kiera M.

18:14 02 Apr 26

The Ulmer’s team was super great and helpful! The services were also very affordable

Miranda M.

16:45 31 Mar 26

I use Ulmers for personal and business fleet, always have great and honest pricing.

LINDA H.

17:07 25 Mar 26

Arrived at 7am as walk in and waited.Declined shuttle service to home.Out at 9am.Vehicle driven to Myrtle Beach without problem.Thank you!

Gavin T.

12:47 18 Mar 26

Oil change was perfect! Also appreciated the inspect done.

Brett P.

20:56 17 Mar 26

Reliable, friendly and good service.

Robin T.

18:27 16 Mar 26

Brian and the crew are really helpful, informative and truly took excellent care of my car. I have no complaints

Mark E.

13:27 06 Mar 26

Made an appointment to have my wheel bearings looked at, after hearing a noise while driving. I went to drop off my vehicle, for the next days appointment, and a couple hours later, I had an evaluation already completed. Ulmer's truly cares about their customers. I bring all my vehicles here. Oil change, light or major repairs, Ulmer's is where I'd go. You should too. Thank you Ulmer's !!

William C.

14:36 05 Mar 26

The team at Ulmers Southgate has always performed excellent service work on my Ran truck and Honda minivan. Their comprehensive inspection report that comes via text and allows you to select the services you wish is so smooth and extremely low pressure. Their parts and labor warranty provides great peace of mind. They recently went above and beyond on a manufacturer service warranty for my truck that saved me $1000, on a recent repair

Tom R.

17:56 03 Mar 26

Dropped off my 2020 Honda Ridgeline and had it serviced and checked out. Completed quickly and ready to be picked up in a couple of hours.

Joseph W.

18:55 26 Feb 26

I decided to go to Ulmer's because I listen to the CarTech program on WDJO-FM every Saturday morning, and I was very impressed with the knowledge of the hosts of that program. They know every possible thing you can possibly know about cars and trucks and automotive history and such, so I thought I'd give Ulmer's my business, because my 2013 Hyundai needed some help. I was not disappointed! They did an excellent job, and my car now is running great again! Ulmer's has earned my future business!

Sharleen G.

17:47 26 Feb 26

EXCELLENT SERVICE & REPAIR WORK!I will continue taking my F150 to Ulmer's Auto Repair in Southgate for maintenance and repairs. The staff is knowledgeable, polite, trustworthy and perform their work just as explained.Armando and Jeff were very polite and allowed me to bombard them with my questions (and oh boy...I always have questions. How else do I learn?). They were unphased, welcomed my inquiries and treated me professionally. Their customer service is top notch.My truck's repairs were completed in one day and only the work estimated was necessary. There were no calls to inform me of added surprises for "necessary" work and parts not predicted. I'm impressed they truly stuck to their estimate.While picking up my truck, I was told their mechanic is a fellow veteran, Navy. Being a Marine myself, I was impressed that he was kind enough to replace a missing cap on my license plate light. Thank you! I've been searching.Oh, I didn't mention the shuttle or loaner cars. This service is COMPLIMENTARY. They will ensure you have alternate, safe transportation while you're vehicle receives a little TLC.New to Kentucky, first time I've needed repairs on my baby. So happy I found Ulmer's! Sorry guys n gals...you're stuck with me.

Cyn B.

21:12 25 Feb 26

I am so grateful for the Southgate location , They took care of my mechanical issue I have been unknowingly dealing with for a while. They found,Corrected and made my week ! Thank you , Enjoy Lunch ! Cyn

Jodi L.

17:36 08 Feb 26

Wonderful service! They took the time to explain everything they needed to repair, sent me pictures of everything. It's the only people I trust to work on our vehicles! They also offered to pick me up from my house to retrieve my car at no charge.

Barbara B.

17:16 04 Feb 26

Cabin filter replacement and oil change. Very good service. They told me things I need to have done in the future. Very nice people

cate D.

18:00 03 Feb 26

I was very pleased with the service I received. They went above and beyond to get my tire fixed.

Denny A.

17:21 02 Feb 26

Always great service. People are very personable and care about the service they are performing.

Eric U.

19:17 29 Jan 26

New name but the same mechanics. Always great service.

Syire B.

17:59 28 Jan 26

Gabe has been working on my cars since they were Star motors, so when my 2009 Jeep Wrangler finally gave up, I already knew I was in good hands. What truly amazed me was how the entire team showed up for me. Shea came to get me when I was stranded in the middle of the road and helped me through the process of purchasing a new car. Joseph then kindly drove me to the dealership, checked out the vehicle, and made sure I was safely back on the road—all within one day.That level of care is rare. I genuinely felt the love, warmth, and dedication from everyone involved. They worked together seamlessly and made me feel like their top priority. If that’s not amazing customer service, I don’t know what is.I love the above & beyond services ❣️Thank you guys so much😊

Katie C.

21:26 22 Jan 26

This shop came to my rescue. My car was running rough and throwing codes of misfires in my cylinders. The gentlemen here got my car in and diagnosed quickly. Literally a few hours after it was dropped off. They did a rebuild of the top of my engine and found me a decently priced engine block. The diligence Brian put into finding my parts is more than commendable. He worked with me on everything and made sure to answer all the questions I had through it all. I have to give Fred my mechanic extra props for being so determined to fix my car even though she was being extra dramatic getting fixed. I have never seen a more honest and great serviced shop. Their work is beyond exceptional. I will recommend them to everyone i know and those who i dont if asked if I know a good mechanic. You guys have earned a customer for life. Keep up the excellent work. 💗

Christopher U.

17:39 15 Jan 26

Ulmer's has always taken great lengths to ensure I have a good experience, they have a wonderful diagnosis routine, and their prices are fair (3.5 to 4 stars) in this industry that always seems to keep getting more expensive everywhere else. Ive had my radiator fixed, front control arm fixed, oil change, and alignment, CV axle repair done all on my 2007 Honda CRV.

cody M.

19:46 14 Jan 26

Had to get a new starter and crank. Very stressful to not have your car start! They were kind, professional and fair. A Family member recommended them and glad I contacted them. They would send me updates and pictures of what needed to be fixed. Didn’t feel pressured, and had options on how to go forward. Thank you for your kindness and hard work!

James A.

01:02 07 Jan 26

They were able to get me in last minute and finished in a very timely manner

Ablaue B.

17:59 06 Jan 26

I received exceptional service at Ulmer's Auto Care in Southgate. My car repair was addressed quickly and the overall experience was exceptionally positive. Customer service provided by Armondo and Bryan was wonderful. Armando gave me a lift home and when the repairs were finished a ride back to Ulmer's on a very cold day. The dedication and expertise is greatly appreciated . I love my new tires.

John T.

17:26 06 Jan 26

Quick and effect with great shuttle service a real plus.

Ashley R.

01:24 11 Dec 25

Great communication and very fast service. I was getting a new alternator. Employees were very nice.

Kate R.

14:38 18 Nov 25

We had both of our cars serviced here in the past month and the experience was wonderful. Our Jeep had the death wobble and our Tiguan needed an oil change. Customer service was excellent, we are twowomen in our 50’s and were treated with respect and made to feel 100% comfortable with these mechanics. This will now be the only place we take our cars moving forward. Uhlmers is fantastic!

Dina D.

17:59 10 Nov 25

Had the oil changed and they were very thorough. They also told me what I would need to do for maintaining my car. Very nice people.

Holli G.

14:57 07 Nov 25

Ulmers was professional, quick, convenient and affordable. They fixed my car and got me on my way, even provided a shuttle to and from my drop off.

Tom H.

21:13 03 Nov 25

They listened to me and then took the right path to solve my issue.Good experience

Rick S.

17:27 29 Oct 25

They sent me pictures of the repairs needed which I have never received from any other auto repair shops previously. They also followed up with me regarding my satisfaction. Much appreciated and will use them for my vehicles in the future.

Amber M.

15:04 24 Oct 25

Great service, my car issues have been resolved! 🙏

Rena G.

16:40 22 Oct 25

Service is great. The workers are very helpful and polite.

Eva Sue P.

04:31 22 Oct 25

Very professional and friendly staff. My car is running 100% better and I plan on taking my car there for all I need to keep it running in good condition. Thanks for all you do. See you soon. Eva

L B.

16:15 20 Oct 25

Customer service is always good. Very professional and efficient. They even offered to drive me home. The only downside is their service recommendations are overpriced for example a replacement cabin air filter was priced at $65 while i can buy it at the local auto parts store for $20. Of course i installed it myself.

Pete M.

22:04 14 Oct 25

Diagnosed and repaired my vehicle quickly. Good service and considerate of my concerns. Highly recommended!

Ron W.

16:07 09 Oct 25

Amazing knowledge and service. Finally found a great mechanic

Sheree D.

16:50 01 Oct 25

I highly recommend Ulmer’s - professional and trustworthy staff - excellent communication with photos - transparent pricing - offers a shuttle - and they want to know if you have any questions - beyond impressed!

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Other Customer Reviews & Testimonials

At Ulmer’s Auto Care Center in Florence, KY we take pride in providing top-quality auto repair services with outstanding customer satisfaction. Don’t just take our word for it—see what our customers have to say on Carfax!

• Carfax Reviews

From the North (10 miles away):

1. Head south on I-71 S
2. Take exit 181 for KY-536 toward KY-17/Villa Hills/Independence
3. Turn right onto KY-536 W/Richwood Rd (signs for KY-17 S/Independence)
4. Turn left onto KY-17 S/Madison Pike
5. Continue straight onto Alexandria Pike
6. The destination, 2300 Alexandria Pike, Southgate, KY 41071, will be on your right

From the East (10 miles away):

1. Head west on I-275 W
2. Take exit 74 for KY-9 toward Wilder/Newport
3. Turn left onto KY-9 S/AA Hwy
4. Turn right onto US-27 S
5. Turn left onto Alexandria Pike
6. The destination, 2300 Alexandria Pike, Southgate, KY 41071, will be on your left

From the South (10 miles away):

1. Head north on I-71 N
2. Take exit 171 for KY-16 toward Glencoe/Verona
3. Turn left onto KY-16 W
4. Turn right onto KY-17 N
5. Continue straight onto Alexandria Pike
6. The destination, 2300 Alexandria Pike, Southgate, KY 41071, will be on your left

From the West (10 miles away):

1. Head east on I-275 E
2. Take exit 77 for KY-9 toward Newport
3. Turn right onto KY-9 S/AA Hwy
4. Turn left onto US-27 S
5. Turn left onto Alexandria Pike
6. The destination, 2300 Alexandria Pike, Southgate, KY 41071, will be on your left

Local businesses along the way:

• From the North: As you approach the intersection of KY-17 S and Alexandria Pike, you’ll find several shops and restaurants, including Starbucks, Skyline Chili, and Kroger.
• From the East: As you approach US-27 and Alexandria Pike, you’ll find several shops and restaurants, including McDonald’s, Speedway, and Family Dollar.
• From the South: Along Alexandria Pike, you’ll find several shops and restaurants, including Wendy’s, Dunkin’, and Walgreens.
• From the West: As you approach the intersection of US-27 and Alexandria Pike, you’ll find several shops and restaurants, including CVS Pharmacy, Subway, and Dollar General.