Florence, KY

Ulmer's Auto Care

4.7

Based on 355 reviews

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Catherine L.

16:07 22 Apr 26

They were able to take care of a failed ABS sensor in my vehicle for much less than the dealership quoted. I really liked that the detailed quote and pictures from the inspection were available online for me to review before speaking with them. Great service and fair prices.

Robert A.

13:19 20 Apr 26

Thorough, timely, and kept me informed throughout the process.

debbie D.

15:45 16 Apr 26

Everyone was nice and the way they break things down and show you proof. I have never seen this good service before. Everyone should try them out and see for yourselves.

Caige S.

13:19 15 Apr 26

Nothing but good things to say about my experience. My truck needed some big work done on it as well as some routine maintenance. These guys gave me quick and quality service that was easy to understand as well as well priced. Would recommend.

Kye W.

13:11 12 Apr 26

Wonderful customer service

rodger C.

21:03 09 Apr 26

Trustworthy and reliable. I appreciate the Florence location

Natalie T.

17:44 09 Apr 26

I had a great repair experience at Ulmer's - Florence which included easy and quick scheduling, thorough evaluation, diagnostic report, and repair on my Hyundai A/C same day, and invaluable personal engagement with Frank and Ryan describing every step and cost. There's no comparable service in the area. THANK YOU!

Rachael L.

13:13 09 Apr 26

We had a test done, and they was able to tell us the price of the fix and what the issue was. Great employees.

Whitney C.

01:28 03 Apr 26

10 out of 10 very professional and helpful!!

Alex H.

13:48 02 Apr 26

Had a used car pre purchase inspection done. The guys at Ulmers were very thorough and professional and documented all issues with the car and discussed the carfax with me. They helped me decide whether to buy the car or not. I would highly recommend Ulmers. Thank you!

Mark S.

17:13 01 Apr 26

Ulmers is a very good service center. Had my air-conditioning fixed. The service was great. Just good guys to deal with.

PN17

21:07 25 Mar 26

I’ve used many auto repair shops over the years, and Ulmer Auto Care Center has been the best experience. The detailed inspection report with photos clearly showed the issues — I’ve never had that level of clarity about what needed to be repaired. Customer service was excellent from start to finish; they patiently answered all my questions. Ulmer Auto Care Center is now my primary auto repair shop. Thank you.

Greg Y.

14:38 24 Mar 26

Needed a new transmission. Ryan and Frank guided me along the whole process. Got me in and out days earlier than they promised! Great experience. Gained a new customer for life!

Rick B.

19:03 19 Mar 26

Very friendly and professional. Finished work in a reasonable amount of time. I would definitely return in the future.

Becky H.

14:38 19 Mar 26

As always Ulmers treated us well. The fixed the car and communicated all the way through the process!

James S.

13:42 18 Mar 26

Great and friendly service!

Alfredo G.

14:06 15 Mar 26

I had a pre-purchase inspection done at Ulmer’s Auto Care in Florence, and I’m very satisfied with the service.The staff was professional and took the time to carefully inspect the vehicle before I made my purchase decision. They explained the condition of the truck clearly and pointed out important items that I should be aware of. That information helped me understand the vehicle better and gave me more confidence moving forward with the purchase.Scheduling was easy, the inspection was completed on time, and the team was friendly and transparent throughout the process.If you’re thinking about buying a used vehicle and want a reliable and honest inspection, I would definitely recommend Ulmer’s Auto Care

Tanker 1.

12:55 15 Mar 26

Great service friendly people

Tom V.

13:10 05 Mar 26

Great customer service by Ryan and Frank.Timely service according to actual appointment that was scheduled.Fixed major issue..They went above and beyond helping me with transportation while car was being fixed...thanks again Fellas

Erica C.

20:30 02 Mar 26

Frank and the guys are really great. My 1st time taking my car here and I am grateful. I will take my car here always.

Myrna S.

15:57 02 Mar 26

Great service

Justin O.

21:47 24 Feb 26

Great experience. Staff was friendly & knowledgeable, I will definitely bring my car back there again!

Jake H.

14:58 05 Feb 26

Great service. Quick turn around. Will return again. Hopefully not soon

Paul M.

14:34 15 Jan 26

Efficient, transparent, service oriented. Will use again

David S.

15:16 08 Jan 26

Good as usual

Carleen

14:45 06 Jan 26

I would and have recommend Ulmers in Florence KY to my family and close friends. They were very kind and didn't hesitate to explain in detail what was wrong with my car and what was needed to repair my car. I asked a lot of questions because I am not sure what was going on. They made a promise to me that they would do everything possible to make sure my car is running great and safe. I feel very comfortable with the outcome. I drive over 2 hour to have Ulmers work on my car. My son now takes his vehicle's to Ulmers after seeing how well they treated his mom.

Skie A.

21:13 05 Jan 26

This was my second time going to this shop for an oil change and has been by far the best shop I’ve ever been to! Very friendly staff! Great customer service! And was not hounding me on getting other services on my car while I was there! I would recommend them to everyone!

Brian W.

15:43 31 Dec 25

We were stranded, hours away from home, with a dead alternator. Ulmer’s squeezed us into their schedule the same morning I contacted them, and completed the replacement in record time to get us back on the road. We really appreciate all they did for us.

NoGear

15:39 29 Dec 25

They got my vehicle in, dealt with the warranty company, and got me back on the road.

Jason E.

15:31 29 Dec 25

Ryan and his team are top notch!Great service and great work super affordable!... I'll be taking all my cars here.

Sherrie D.

19:52 23 Dec 25

Easy to schedule. Dropped my vehicle off prior to my appointment time ans service was done the same day!

Amy Rave B.

14:39 18 Dec 25

I received a coupon in the mail and I actually had never been to Ulmer’s Auto Care l, but it was close to my house in Florence, KY, and I needed an oil change. When I called, I was trying to get an appointment that day because I was off work, however, they did not have an appointment available, but then they said that they could actually squeeze me in! I was so appreciative of them for doing this. With my oil change, I received a very comprehensive report of an inspection done on my car, that comes free with the service. Along with the report were photographs of each area of my car complete with written recommendations of upcoming services, or areas that did not need attention. This is not a- drive-in, sit in your car while they do your oil change, and then leave in 10 minutes- service. It is a full service oil change along with a vehicle inspection report that they will send to you through text message once finished. Individuals that worked there were very friendly, pleasant, and professional. I was very satisfied with Ulmer’s and I will definitely be coming back! I highly recommend trying this place out!

Annette G.

14:25 18 Dec 25

I was looking for a reliable service center to look at my grandsons car as it had some service lights on. I brought it into Ulmers and they were very thorough finding the issues. They took care of multiple problems and kept me informed every step of the way. If you are looking for a reliable shop with fair pricing then give them a try! I will be using their services for all future car needs.

Kelli P.

19:56 17 Dec 25

I really appreciate the friendliness, honesty, and affordability at Ulmer’s. I brought my vehicle in for an oil change and asked if at 60,000 miles they recommended any other services. After going through a full car inspection, they recommended not to do anything because the fluid inspections all came out really clean. They SAVED me over $1000 had I gone to the dealership. I believe I have found a new place to bring our vehicles for future service needs.

Bonnie H.

20:02 15 Dec 25

I couldn’t have asked for better service I received. Frank was incredible. Friendly, professional, courteous and more informative than any other shop I contacted.

Joshua H.

14:17 10 Dec 25

So nice to find an honest business with expert mechanics. Ryan was awesome. Ulmers will have my business going forward. A+++

Nathaniel H.

19:48 03 Dec 25

We were sent to Ulmers by Mike, at Mike's Garage for transmission work. It took longer than expected due to delayed parts, but was a good experience. We'll use Ulmers in the future.

Rylan B.

15:33 02 Dec 25

Honest and reliable. Excellent service! Told me everything I DIDNT need that BMW was trying to tell me I did. Saved me thousands.

Dave F.

15:02 02 Dec 25

Excellent Service. They fit me in very quickly to patch my tire before a trip out of town. Highly recommend! Excellent customer service!

Greg SR (.

15:01 01 Dec 25

Very polite and knowledgeable

Sharon Wah Sharon W.

14:26 24 Nov 25

Service men were very professional!

Hannah

15:51 20 Nov 25

They were so helpful! My car was having problems (this was my first car problem to deel with). I was feeling stressed but they were able to help me very quickly. They were so kind. A huge shout-out to Ryan who helped me, thank you for your positive attitude.

LaVette Burnette (.

14:12 10 Nov 25

They are wonderful. I trust them and really appreciate the care I get.

Richard Finch S.

13:29 04 Nov 25

Transmission died on trip from Toledo OH to Florida. Ulmer's was the only shop in town that could squeeze us in the next day. The rest said it would be a couple weeks. They even gave us a ride to the car rental.

Pete H.

19:44 31 Oct 25

Very friendly, professional, and helpful. I've used Ulmer's several times now, and continue to be impressed. That quality of service will keep me coming back.

Scott L.

16:40 30 Oct 25

Very helpful staff, completed the service on my Tahoe on time and notified me of future maintenance concerns.

sandeep K.

19:46 27 Oct 25

Excellent Service Experience!I recently had my Mazda CX-5 Carbon Edition in for a new alternator and battery. The car runs perfectly now — smooth, quiet, and starting up strong. The staff was very friendly, professional, and kept me informed throughout the process. Everything was handled quickly and with care. Highly recommend this service center for anyone who wants their Mazda taken care of right

Mike W.

14:50 27 Oct 25

Ulmer’s is great. I was able to contact them and get in next day. Very flexible and professional.

Leslie M.

20:14 22 Oct 25

Staff was friendly and accommodating. Also had helpful information.I’ll definitely go back!

Lesli F.

13:37 22 Oct 25

The were extremely friendly and knowledgeable of what my 2004 chevy avalanche needed. Fast friendly and honest auto care facility definitely will send family and friends!

James M.

13:24 22 Oct 25

Frank and Ryan are very professional and very attentive to my needs for my vehicle.

Alicia M.

12:10 21 Oct 25

I had a great experience with Ulmer’s in Florence. I was actually just passing through heading south and my breaks locked up. They were able to help me get back on the road. I appreciate all the guys in there who helped Ryan, Alex and Austin. If I ever need work done again and I’m passing through I will definitely make an appointment with you guys. Thank you so much again!

Brm

19:55 09 Oct 25

Was told I needed a replacement transmission at ulmer's. Got a second opinion and for a little over $200 it was fixed and shifts like new. I have received a call asking about my experience and a card thanking me for my business. If this company wishes to contact me again please send a refund check for the diagnostic. I received a call yesterday and it was very pleasant to hear they made a refund to my card. It's nice to know there are honest repair shops. Thank you.

Marcie A.

15:57 03 Oct 25

I just bought a car from Tom Gill for a low price in cash knowing it needs work. I used a coupon in the Reach Magazine or something similar for a bumper to bumper check. They pointed out the repair and cost. There was No pressure to have it fixed right away which I appreciated having just paid for the vehicle. I will definitely use their business for repairs in the future and highly recommend Ulmers!!!

Kimberly F.

18:49 02 Oct 25

Ulmer's was amazing! My car was done within a few days and they even picked me up from the car rental place so I didn't have to pay for an uber! Ryan and Frank were great! I won't go anywhere else for car service now!

Beth G.

13:45 02 Oct 25

The guys are really nice and explain what they are doing.

Florence Body Frame & T.

13:12 01 Oct 25

Great people!

Blanca G.

16:52 30 Sep 25

Only gave 4 stars because I didn’t actually get anything repaired. I was having transmission problems and dropped it off on a Sunday evening. They were able to look at it and called me Tuesday morning. I needed a new transmission. After my shock wore off I called Subaru and of course they wanted to check it out. They looked at the quote that Ulmers gave me and agreed with the findings and said most of the issues would be covered under a warranty extension that I wasn’t aware of. I was apprehensive about calling Ulmers to explain but they were very understanding. Also, the quote they gave me was less than 2 other places I called for a price. I would definitely recommend and if I need to I’ll be back.

Michael G.

23:06 26 Sep 25

The folks at ulmers are awesome, they found the cause of an intermittent abs issue on my wife's BMW z3 we will be getting the cause of that issue fixed then it will go back to them to have the faulty part replaced

Jaden H.

13:29 26 Sep 25

They replaced my transmission they did an amazing job it runs so much better than it used to now

Penny S.

13:11 18 Sep 25

I got a nail in my tire. I went earlier in the morning thinking. I would have to leave it there get it put on another day but they did it right then.

scott W.

23:25 17 Sep 25

Awesome to have pictures what needs to be fixed

John W.

13:35 16 Sep 25

I brought my truck in to have the transmission checked and it was determined that it needed to be replaced. Fortunately I had an extended warranty, which was a difficult company to work with. Finally after a month of waiting for the warranty company to send the replacement transmission Frank and his team had me going in a day and a half. They are very good to work with especially trying to deal with the warranty company. A well run automotive shop.

Godfred B.

02:30 13 Sep 25

Work was done promptly, thorough check of the car for any underlying issues and made proper repairs and/or recommendations.

Natalie W.

14:58 02 Sep 25

My husband and I flew back home from a vacation to to our car not starting. Not a great start to the day after a red eye from Vegas. Got a tow to the nearest auto repair garage, which was this one. It was a Monday and it was busy, but knowing we were from out of town and stuck until we got our car fixed, they helped us out. What we thought was an alternator issue was actually cracks in a couple of the pistons in the engine. Big expense. They gave us a diagnostic report & let us take the time to figure out what we were going to do since we aren’t from the area. Really appreciate their consideration of our situation and the diagnosis of the problem with our engine. Would come here for any issues if we lived closer, so I figure leaving a positive review for future customers would be a good alternative. We appreciated the friendly service and the help.

Josh P.

15:18 25 Aug 25

Thank you Team for servicing my car. Your commitment, communication and quality service is amazing.

Rhonda S.

13:38 23 Aug 25

Service was great. People friendly and helpful.

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Other Customer Reviews & Testimonials

At Ulmer’s Auto Care Center in Florence, KY we take pride in providing top-quality auto repair services with outstanding customer satisfaction. Don’t just take our word for it—see what our customers have to say on Carfax!

• Carfax Reviews

From the North:

1. Starting Point: I-71/I-75 S
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn left onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Mall
• Turfway Park

From the East:

1. Starting Point: I-275 W
2. Take exit 83 for KY-212 toward Hebron/Burlington
3. Turn left onto KY-212 W
4. Continue onto Burlington Pike
5. 7209 Burlington Pike will be on the right.

Nearby Landmarks:

• Boone County Public Library – Scheben Branch
• Boone Links Golf Course

From the South:

1. Starting Point: I-71/I-75 N
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn right onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Boone County Veterans Memorial Park
• Florence Government Center

From the West:

1. Starting Point: I-275 E
2. Take exit 8A to merge onto I-71/I-75 S toward Lexington/Louisville
3. Take exit 181 for KY-18 toward Burlington/Florence
4. Turn left onto KY-18 E/Burlington Pike
5. Continue straight onto Burlington Pike
6. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Nature Park
• Florence Antique Mall