Florence, KY

Ulmer's Auto Care

4.7

Based on 464 reviews

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David F.

21:57 08 Nov 26

Great work and excellent customer service. I only use Ulmers for my auto care!

Jan B.

23:42 01 Nov 26

Easy to book. Able to get service the following day. Matt helped me make decisions re services since I will be selling the car in the near future. I really appreciate that!

Ishmael A.

14:18 01 Nov 26

To the mechanics,Ryan and Frank A1 service! Top Flight!

James F.

14:14 28 Oct 26

No complaints with Ulmers. Fair prices. Will definately return for future repairs/ maintenance.

David S.

20:06 27 Oct 26

Good as usual

Kevin B.

13:47 27 Oct 26

Did a great job customer service was also great

Andrea L.

13:17 27 Oct 26

Always good service. Friendly professional employees .

Stacey S.

14:55 20 Oct 26

Highly recommend- not only was it modernized with scheduling but great service all around

Amy S.

12:59 19 Oct 26

Very happy with the services

Kristie Ann S.

17:02 17 Oct 26

Jedidiah was wonderful and understandable and kind fast and efficient I recommend this place for everything , thank you so much for your help....Kristie

Terry T.

14:00 11 Oct 26

Only place that works on our cars

Avery Y.

16:23 10 Oct 26

Great team, great service

Marc S.

13:53 10 Oct 26

New flag hasn’t changed the people or service. Still top notch.

Renee F.

00:07 08 Oct 26

Wonderful service and staff. Felt taken care of and feel they were honest, thorough, and friendly. Will definitely come here for all future car needs.

Pete H.

15:30 03 Oct 26

Very friendly, professional, and helpful. I've used Ulmer's several times now and continue to be impressed. That quality of service brought me in for several repairs I'd been planning, and I'm very pleased with the work the Ulmer's team did.

Monika M.

13:33 29 Sep 26

The men at Ulmer's were so great. They was professional, kind, and knowledgeable. They took their time and made sure everything was perfect with my car and inspected everything to make sure I was going to be safe when I left there, I would definitely recommend them to anyone and their prices are awesome so much better than everyone else I called. Thank you Ulmer's!!

bradley B.

13:53 24 Sep 26

Ulmer’s Florence is outstanding. Great service, great communication, great shuttle service to and from my work, and great advice on cars in general.Ryan and his team at Ulmer’s make the stress of car repairs and maintenance so much easier.I trust them with my vehicles, and ultimately my family’s safety.6 Stars. Because 5 does not cut it.

Jan C.

14:51 22 Sep 26

I’m very pleased with the service I received and the short time it took! They changed my oil and filter and checked everything else on my truck to make sure it was safe. They alerted me to things that might need taken care of in the future as well.

Dale N.

16:22 20 Sep 26

First time customer, I was well pleased with professionalism, knowledge, pricing and customer service. I will definitely be back for both of my cars in the future.

Deer Mom (.

14:41 20 Sep 26

I just wanted to share my experience at Ulmers. I went in because my brakes were grinding. They went above and beyond to help me with my problem. They’re very caring and very thorough. I love love love them. I found my new mechanic he’s gonna take care of my car for many many years thanks thanks Ryan and your team check them out. You won’t be sorry and by the way, we all know car repairs are not cheap but they went above and beyond to make it easier thanks, JHoffman.

Penny B.

13:14 20 Sep 26

Very pleasant. Informed me of all their findings. Was able to do the whole job way faster than expected.I will be using this group again when needed.

Derrick M

17:23 17 Sep 26

The mechanics at ulmer did a tremendous job with fixing my car and Ryan did an amazing job with informing me about my car and he was a great communicator and very knowledgeable. The mechanics and Ryan were very honest and they made sure my car was completely fixed and safe. Thank you to everyone at Ulmers. This is a place that takes care of the customer and they are awesome! Highly recommend them!

Richard H.

20:22 15 Sep 26

Great job

louis C.

14:05 15 Sep 26

Ulmers was great today! Fixed us up right away and got us back on the road!

David R.

15:28 14 Sep 26

Ryan & tire repair technician were the utmost in courtesy & kindness with personalities & character to match👍😅🙏. I would highly recommend their service to anyone.

Karen O.

13:20 14 Sep 26

Thank you for taking my van in and getting me back on the road!

Yvonne K.

13:11 09 Sep 26

My grandkids and I were stranded in KY and live in NY… Thanks to Ulmers we made it home safely. They stayed in touch and did an awesome job!

Barbara W.

13:11 06 Sep 26

Everyone was pleasant from the phone call through the service. They started on time and finished quickly. I thought the cost was very reasonable compared to other places I called.

Billy H.

14:22 02 Sep 26

Fantastic job and follow up!

Gregory M.

13:16 02 Sep 26

The guys at Ulmers are great!

Victoria S.

13:49 01 Sep 26

They were very professional and took time to assess and explain what my car needed, including cost..Randy was very helpful.

Paula B.

13:12 01 Sep 26

Every one was very nice. Explained everything to me and showed me pictures of what needed to be fixed. Took me home and picked me up.

Mary H.

16:51 28 Aug 26

Ryan and Frank were great!!!!

James P.

21:26 26 Aug 26

New tires and oil change. Service was great and on time

Jessica G.

13:08 26 Aug 26

Needed a new alternator, reasonably priced and quick.

Sarah S.

20:53 25 Aug 26

The best service every time !

Annette G.

14:32 22 Aug 26

Updated 8/22/26 as Google will not allow multiple reviews on same business.My grandson now has a different car and we brought it in for an oil change. Frank and his team once again took great care of us, completing the oil change quickly and checking the car over for any issues. They did not try to pressure us into getting work done that wasn't needed. Thanks for always giving great service with a smile!Dec 2025 and Jan 2026:I was looking for a reliable service center to look at my grandsons car as it had some service lights on. I brought it into Ulmers and they were very thorough finding the issues. They took care of multiple problems and kept me informed every step of the way. If you are looking for a reliable shop with fair pricing then give them a try! I will be using their services for all future car needs.

William C.

14:16 19 Aug 26

Completed a bumper to bumper service and installed new battery and air filter. Provide high quality, fast, and friendly customer service. Wry appreciative to Frank and Ryan for taking great care of my Altima. Highly recommend

Howard G.

14:03 19 Aug 26

Ulmers takes great care of their customers. I had a great experience, I was kept in the loop of every decision. I had control of what I wanted them to perform on my vehicle. Ryan and the guys were awesome. Ulmer's is my go to place now.

Thomas O.

14:06 16 Aug 26

Friendly,courteous and even though the price was extravagant for the repairs, I understand they did everything they could and I was very happy with the outcome. I trusted my vintage card to them and they performed admirably.

J J.

19:27 14 Aug 26

Frank & Ryan are awesome. Love working with those guys.

Pilar G.

23:23 13 Aug 26

I first took my Scion to Ulmer’s back in April by the recommendation of a friend. The vehicle is 16 years old with high-ish mileage. They were able to honestly advise me on which repairs were highest priority in terms of safety. I brought it back to them this week to get more of the repairs done and it turned out I didn’t need as much as initially anticipated, which was a nice surprise. The car is running great. Ulmer’s will be the ones to help keep my Scion on the road for 200k+ miles.

anna G.

22:04 13 Aug 26

Ryan at Ulmers in Florence, KY was great!! He kept in contact with us on every issue that came up, giving us the opportunity to make decisions. Ulmers fixed my car quickly and without breaking the bank. Great customer service. Great atmosphere. Great price.Thanks Ulmers! And huge thanks to Ryan!

Isaiah I.

13:32 13 Aug 26

Ryan and Frank were great help. Did an excellent job with my vehicle. Will definitely be back.

Pescatore T.

15:25 12 Aug 26

Took my truck in to have the AC serviced. They found a leak and took care of that as well as recharged the system and did a full inspection. Very efficient and cost conscious! Ryan and Frank were very friendly and informative. I am new to the area and will definitely go back to Ulmers in Florence for future work and maintenance.

Jessica G.

13:37 09 Aug 26

Ryan was very professional and comical. I will be back! Thank you!

Melissa J.

14:07 01 Aug 26

I was just passing through when my alternator went out. I pulled up to the first shop I saw and I must say, I am very glad it was Ulmer's! They were able to square me in without having an appointment. The gentlemen here were so kind and accommodating, they gave my children each a plushy and some ice cream. And I was very impressed with their sense of urgency, this was seriously the fastest repair I've ever gotten done before. I highly recommend Ulmer's to anyone in need.

Pam K.

18:18 31 Jul 26

My daughter and I had the privilege of having this team of mechanics at Ulmer’s in Florence KY take amazingly quality, expert and friendly care of us and her 2016 Jeep Patriot when the throttle body went out on a road trip at 2:00am. From the phone call with Frank to walking in and having them expect us to the thorough examination of the care through a diagnostic, test drive, visual on the lifts and showing us pictures of what they were seeing we were cared for so warmly and confidently. They told us the problem, including a dry rotted serpentine belt that wasn’t as urgent but they OFFERED to fix it if we wanted it replaced.They gave us their opinion of the process and patiently answered our questions so that we could make the decision best for us.Among getting the car fixed properly, they were also concerned about getting us back on the road as quickly as possible. It only took about 2.5 hours for them to repair it. The total cost was under 1.200.00.While we waited they made us completely comfortable in the waiting area even telling what was within walking distance for us to grab a bite to eat.Wayne and the other man were so pleasant and friendly. They never had the distant attitude of many mechanics. You know the one that makes you feel like you are irritating them by just showing up at their establishment. I cannot recommend them enough! If I could give 10 stars, I would. Truely a respectful and quality team of mechanics.

Pam K.

18:07 31 Jul 26

My daughter and I were out of state when her 2016 Jeep Patriot went into limp mode on I71 at 2:00am. We did a google search the next morning and called Ulmer’s in Florence just to get some guidance on where to take it. Frank’s friendly and transparent help gave us the confidence to limp the car to them. From the moment we walked through the door, we were taken care of and treated as a friend. They were expecting us and immediately did a diagnostic, drove it, and put it on the ramps to confirm the diagnostic then came back with pictures on an iPad to show us what they saw and explained that the throttle body needed to be replaced and the serpentine belt was dry rotted but wasn’t as urgent.They gave us their opinion of the process but never made us feel like we didn’t have a choice. On the contrary, they helped us to feel confident in the decisions we made in fixing the car.It only took about 2.5 hours for them to repair it. The total cost was under 1.200.00.While we waited they made us completely comfortable in the waiting area even telling what was within walking distance for us to grab a bite to eat.Wayne and the other man were so pleasant and friendly. I cannot recommend them enough! If I could give 10 stars, I would. Truely a respective and quality team of mechanics.

Junk M.

17:57 31 Jul 26

Driving to Ohio from Alabama my daughter’s 2016 Jeep Patriot went into limp mode leaving us going 40 mph tops on I71. It was 2:00am. We limped it to a travel center and slept until morning. We did a google search and called Ulmer’s just to get some guidance on where to take it. Frank was so helpful over the phone and transparent on how much it would cost to check it out for us that we decided to limp it 7 miles to their shop. They man in the office knew who we were when we arrived because Frank told him to expect us. They straight away ran a diagnostic on it, test drove it and put it on the ramps to confirm the diagnostic. They came back with pictures on an iPad to show us what they saw and explained that the throttle body needed to be replaced and the serpentine belt was dry rotted but wasn’t as urgent.We were told they prefer to use OEM parts but that there was a two week back order. They offered two other brands, explained the differences in quality, price and warranty and then shared which one they were most comfortable using but gave us the option.It only took about 2.5 hours for them to repair it. The total cost was under 1.200.00.While we waited they made us completely comfortable in the waiting area even telling what was within walking distance for us to grab a bite to eat.Wayne and the other man were so pleasant and friendly. I cannot recommend them enough! If I could give 10 stars, I would.

ardra K.

14:08 30 Jul 26

Great customer service and excellent servicing of the vehicle!!!

Alexis M.

22:01 29 Jul 26

I just moved to the area and needed a new mechanic for routine maintenance and was recommended Ulmers’s by a family friend. They definitely did not disappoint! Reasonable prices and Frank was so helpful and communicated every step with me.

Trisha R.

13:19 29 Jul 26

Ryan and Frank honestly took care of our needs from start to finish including loaning us transportation. Finding a mechanic who is honest and cares in today’s world matters!! Highly recommend! Thank you guys!

Landon H.

15:24 24 Jul 26

Frank and Ryan was so friendly, fast, and very helpful with my vehicle today. I would recommend Ulmer’s auto care in Florence to everyone. Top notch service.

R C L.

22:39 22 Jul 26

Great family owned business, with locations spread around OH-KY. Extra-mile customer oriented service professionals. Pleasant with honest information. New automotive repair home for me. Ulmers- "tha-tha-that's all folks!" Call them, you'll like them, RCL

Mary C.

15:02 20 Jul 26

Frank and his gang at the Florence Kentucky location are awesome!! The service was great and the price was right.The detailed emailed check up list was awesome. Showed me everything that was good and what needed to be repaired, pictures. They are the team that will be taking care all my future needs for my car. Thanks again guys much appreciated!!

Brittany F.

13:10 20 Jul 26

I have had to go to Ulmer’s twice now for patching two different tires. They have been great! They are super friendly, super quick and fairly priced. They have also fit me in around my schedule pretty well. Also conveniently located 10 mins from my home which is a huge plus.

L A

20:12 13 Jul 26

I handed them a 🌟VERY problematic🌟 car and said "here, fix the ac but I need it back in 2 days."They did an amazing job on communicating and meeting that deadline despite multiple issues arising.Highly recommend!!!

Sandra C.

16:43 13 Jul 26

This business is awesome. I would recommend it for everyone.

Noelle G.

21:16 08 Jul 26

Needed a car repair and they got me in quickly. Completed all the work in a reasonable amount of time, kept me informed throughout the process including detailed photos showing why the work should be completed, gave me options to complete all or some of the work at one time, and were extremely personable throughout the process.

Amanda H.

15:25 08 Jul 26

They did a great job getting me in for my repair and were flexible with drop off and pick up. Ryan was great to work with!

Craig Yankee D.

15:59 07 Jul 26

Liked the complete inspection and work but just a little pricecy. However I will use Ulmer's again.

Richard D.

13:16 06 Jul 26

Excellent service, work completed in a timely manner, kept me informed of the parts that were on order and when service would be completed

Sonya S.

02:41 06 Jul 26

Love this place. The guys are very trustworthy.

Sheryl S.

14:38 05 Jul 26

Ulmer’s was always honest and helpful. They were kind and did great work.

Tyler D.

13:31 05 Jul 26

I will definitely be going back to get my car serviced again. This is is the first shop I've been to where I got to see where they did an inspection and whether or not if something needed attention. They took care of me and for a price that was pretty good for what needed to get done and they did a tremendous job. Thank you guys !

Michael A.

13:23 05 Jul 26

Very professional and very polite

Connie W.

15:16 03 Jul 26

Great folks. Felt very comfortable brought me home couldn't get it fixed that day apologized and gave me a car to use can't ask for more than that now I have a new mechanic thank you Ulmer's Auto Care.

Jarod S.

13:18 29 Jun 26

They were friendly, professional and thorough. It was a great experience.

Jared B.

18:58 22 Jun 26

Fixed several issues for a reasonable price.

Casey R.

18:46 17 Jun 26

Was recommended to me and ill recommended them to others as well. Very professional and quick

Tom O.

13:11 17 Jun 26

Excellent service!

Ritchie F.

21:52 14 Jun 26

Guys did a great job on the transmission fluid and filter swap on my 2015 C300. Runs like a dream and completed the job in just a couple hours.

Noellie D.

12:37 08 Jun 26

Very professional company.

Amy H.

16:08 06 Jun 26

Great experience. They were friendly, honest, and got my Jeep fixed quickly. The whole process was easy. I would definitely use them again.

Brian H.

15:45 06 Jun 26

Ryan and Team are truly the definition of customer service. Would not take our Jeep anywhere else. Thank you Ulmers!

Alison C.

14:16 04 Jun 26

Communication was excellent, pricing was fully transparent and I felt like I was receiving intentional care on my daughter's vehicle. I will be returning for any future needs!

Lilly S.

14:03 02 Jun 26

Second time at Ulmer’s for all new brakes and rotors. Reasonable price. No issues after. Seemingly trust worthy and friendly guys. Will be returning for oil changes

DADIE H.

13:32 02 Jun 26

To be highly recommended as auto care and repair shop. Great and professional team .

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Other Customer Reviews & Testimonials

At Ulmer’s Auto Care Center in Florence, KY we take pride in providing top-quality auto repair services with outstanding customer satisfaction. Don’t just take our word for it—see what our customers have to say on Carfax!

• Carfax Reviews

From the North:

1. Starting Point: I-71/I-75 S
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn left onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Mall
• Turfway Park

From the East:

1. Starting Point: I-275 W
2. Take exit 83 for KY-212 toward Hebron/Burlington
3. Turn left onto KY-212 W
4. Continue onto Burlington Pike
5. 7209 Burlington Pike will be on the right.

Nearby Landmarks:

• Boone County Public Library – Scheben Branch
• Boone Links Golf Course

From the South:

1. Starting Point: I-71/I-75 N
2. Take exit 181 for KY-18 toward Burlington/Florence
3. Turn right onto KY-18 E/Burlington Pike
4. Continue straight onto Burlington Pike
5. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Boone County Veterans Memorial Park
• Florence Government Center

From the West:

1. Starting Point: I-275 E
2. Take exit 8A to merge onto I-71/I-75 S toward Lexington/Louisville
3. Take exit 181 for KY-18 toward Burlington/Florence
4. Turn left onto KY-18 E/Burlington Pike
5. Continue straight onto Burlington Pike
6. 7209 Burlington Pike will be on the left.

Nearby Landmarks:

• Florence Nature Park
• Florence Antique Mall